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SHIPPING & RETURNS

Shipping & Returns

Items normally ship within 48 business hours or less and normally arrive within 2-7 business days after the purchase date depending on carrier. Shipping confirmation and tracking will be sent to email provided by customer during checkout process. Sneaker Shield is NOT responsible for orders shipped to wrong address due to customer error. We are not responsible for lost or stolen packages once the item has been marked as delivered by the postal service.
All orders that are shipped outside of the Continental U.S. are required by the US Government to go through customs. Customs can take anywhere from a few days, to a few weeks, to 90+ days depending on when you order your item. Holidays can get very busy, so please make sure you order with enough time, as there is nothing we can do once your item hits customs, and the process is dependent on how busy customs is when they receive it. We appreciate your patience and understanding.
*All oversea orders will be charged a customs fee which is the customer’s responsibility to pay, not Sneaker Shields’ 

Returns and Exchanges Policies

Shoe Shields, LLC. offers a no-hassle return and exchange policy. If, for any reason, you are not satisfied with your purchase, return it and we will promptly refund your money (excluding shipping to Shoe Shields, LLC.) Simply follow the instructions below:

  • Returns cannot be accepted more than 30 days after the date your order was delivered.
  • Products eligible for return must be new, unaltered (with no clipped or cut edges) and contain all original product packaging. Products must be repackaged properly in the original packaging. Products not in original condition will not be accepted for return.
  • You must obtain a Return Materials Authorization (RMA) number from Shoe Shields, LLC. before shipping anything back. Returns received without an RMA number will not be accepted. To request one, submit a support ticket or call us at (469) 324-9072. If you begin a return request from your account, it is not complete until we issue your RMA number.
  • Write your RMA number on the packing slip and include the packing slip with your return. Also write the RMA number on a separate sheet of paper and tape it securely to the outside of the package.
  • Returns must be shipped prepaid to Shoe Shields, LLC. You are responsible for return shipping unless the return or exchange is the result of our error, in which case we will cover the cost.
  • We do not charge a restocking fee.
  • Returns are not accepted in exchange for the inclusion of a promotional offer.

Order Cancellations

You may cancel an item any time before it has been fulfilled. Once an item has been fulfilled it can no longer be cancelled, and the return process above applies instead.

Damaged Merchandise

If you receive damaged merchandise, we will make every effort to replace your item quickly and with ease. Be sure to notify both the carrier and Shoe Shields, LLC. within 24 hours of delivery to report the damage. Please keep all packing materials. Shoe Shields, LLC. will pay the return shipping fee for products that are received damaged.

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